March 8, 2019

The Biggest Mistake in Customer Service: Apologising Too Much

One of the fundamental rules taught to customer service employees is to apologise when a customer is angry or dissatisfied. When conversing with an angry

Dizi Gui (弟子规) : Love Is… Being Considerate of Others’ Feelings

Dizi Gui (弟子规) (Standards for Being a Good Student and Child) is an ancient Chinese text for children that teaches moral values and etiquette. It

Bakes for Your Pet Dog

All sorts of start-ups have been popping up over recent years and CoBam is one of the more interesting ones to date. Started by twins

Panorama photograph of Interlaken from Harder Kulm.

Best Places to Visit in Switzerland

Nestled at the feet of the snow-clad Eiger, Monch and Jungfrau mountains, Interlaken is a popular Swiss resort town and rail junction for excursions to

Blazing A Trail With T’ang Quartet

Since 1992, T’ang Quartet has been embarking on critically acclaimed adventures with a purpose – to bring music appreciation to a larger audience. Also known